Courtenay Estate Agencies Limited  takes your privacy very seriously and is committed to ensuring that your privacy is protected. This privacy policy explains how we use any personal information we collect about you when you use our website www.courtenay.co.uk. This information is only that required by us and/or any partner/associated companies in order to provide you with the information, quotes or products you have requested or may require.


Who will hold your information?

Your information will be held by the owner of this website, Courtenay Estate Agencies Limited. Courtenay Estate Agencies Limited is a limited liability company registered in England and Wales (No.1843410).


What information do we collect?

When you register with or fill out a form on our website, in order to respond to your requirements, we need to know your personal contact information this may include your name, address, e-mail address, contact telephone number and details about the services and products in which you have expressed an interest.

Website usage information is collected using cookies.

We may also receive and keep information that we receive from you via the telephone, in person, or via any other communication you may have with Courtenay Estate Agencies Limited.

 

How do we use the information we collect?


The information we collect from you may be used to:


Provide you with the services you have requested.
Administer and maintain our records.
Identify you every time you visit our website and customise our services to you.
Provide you with information (with your consent) that we believe may be of interest or benefit to you (by post, telephone or email). If you would rather not receive this information, please send an email to info@courtenay.co.uk or write to us at Courtenay, 174 Lavender Hill, London SW11 5TG.
Verify your identity and conduct any appropriate anti-money laundering, anti-fraud or credit checks.
Carry out research, statistical analysis and internal client monitoring.


In addition to our own use, Courtenay Estate Agencies Limited may disclose information to law enforcement agencies in accordance with legislation, to comply with any legal obligation or to enforce our terms of use.


From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services. We and our associated companies may also wish to provide you with information about special features of our website. If you do not wish to receive this information please inform us at info@courtenay.co.uk.


 We may also want to provide you with related information from third parties which we think may be of interest to you or whose products or services may be of interest to you. If you do not wish to receive this information please inform us at info@courtenay.co.uk.

 

By submitting your information, you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way.

 

We will not trade or sell your information without your consent.

 

Keeping personal information up to date and secure

If any of the information that you have provided to Courtenay Estate Agencies Limited changes, please let us know by sending an email to info@courtenay.co.uk or by writing to us at Courtenay, 174 Lavender Hill, London SW11 5TG.


We have in place a level of security appropriate to the nature of the data and the harm that might result from a breach of security. However, all publicly accessible websites are susceptible to malicious practices and we accept no liability if security is breached.

 

Cookies

This website uses ‘cookies’ and by using our website and agreeing to this policy, you consent to our use of cookies. You can find further information by selecting the ‘cookie policy’ link at the top of the page.


You may refuse the use of cookies by selecting the appropriate settings on your browser.

 

Your rights 

You have rights under the Data Protection Act in relation to the information that we hold about you. These rights include the rights set out below:
You are entitled to have access to your personal data. You may request details of the information we hold on you and the purposes for which it is held by writing to Chase Evans at the address given below. We will provide this information within 30 days of your request, subject to any routine processing continuing between the time of request and the time of response. You are entitled, by writing to Courtenay Estate Agencies Limited, to require that we stop using information about you for the purposes of direct marketing i.e. the communication to you (by whatever means) of any advertising or marketing material.


You are entitled to require us to ensure that no decision taken by or on behalf of us and which significantly affects you is based solely on the automated processing of your information, for the purpose of evaluating such matters as, for example, your creditworthiness, reliability or conduct.


You are entitled to require a correction of errors in the personal information held about you. If we disagree that the information is inaccurate you are entitled to apply to ask the court for an order that such erroneous information be rectified, blocked, destroyed, or erased.

 

Other Websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies. If you have come to www.courtenay.co.uk from another website, we may receive information from that site. You should read the privacy policy of the website you came from.

 

Contact details

You can contact Courtenay Estate Agencies Limited if you have any questions about our Privacy Policy, the information we collect or the way in which we use it.

Please contact us by email at info@courtenay.co.uk or by post at:

Courtenay

174 Lavender Hill

London

SW11 5TG








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